Help & Contact

FAQ's

Providing excellent service to all our customers is important to us and we aim to make things as easy as possible so, if you have a query or need help with an issue, please see our helpful FAQ's sections below as this is the fastest way for you to access the information you require.

Did you know you can manage all of the below yourself, simply click on ‘your account’ at the top of the homepage and sign in:

  • Print your invoices
  • Update your personal details
  • View your order history
  • Update marketing preferences

Refund/Exchanges

  • The fastest way to return your product for a refund or exchange is by visiting our store, 151–155 Seymour Place, London, W1H 4PF

Delivery Update

We offer a delivery service direct to store, site or home. Order before 6pm for Next Day Delivery*

  • * Orders placed before 6pm Monday to Friday will be delivered next day. Orders placed after 6pm Friday and  before 10am Sunday will be delivered on the Monday. Any orders placed after these cut off times will be delivered the following working day
  • Tracking information for home/to site deliveries can be located via the link to the Parcelforce website, the link can be found in your despatch email. Further information on how to do this can be found in the FAQ below.

Further information on how to do this can be found in the FAQ below.

Returns
Returns & Refunds

Find out about our returns policy, manufacturer’s warranty and how long your refund will take.
My Order
Your Order

Find out about promotional codes, order confirmations and out of stock items.
Click & Collect
Click & Collect

Find out about our click and collect service, collection times and what to bring with you.
My Account
Your Account

Find out about registering with us, changing your details and requesting invoices.
Delivery
Delivery

Find out about our delivery services, how to track your order, and what to do if a problem arises.
Payment
Payment

Find out about payment methods, business credit facility and payment issues.

Contact Us

At Redmount, we take customer service very seriously, it’s at the heart of what we do. Whilst we hope you never experience a problem with our products or service, we appreciate that occasionally things go wrong.

If you have a general enquiry that you haven’t been able to resolve using the FAQs section above or you simply want to let us know about your experience, good or bad, choose the type of enquiry from the drop down below providing us with as much information as possible.

The fastest way to return your product for a refund or exchange is by visiting our store

Don’t forget you can manage your account by visiting Your Account above.