My Order - FAQs

• How do I add an item to my saved list and then view my list?

  Click on the product and you will have the option to add the item to your saved list. To view your saved list, either go to your account, where you will have the option to view your saved list or click on Checkout, where a link is available. You have the option to print your saved list and also place your order.

• Does Redmount offer price matching?

  At this time, we are unable to offer price matching for orders placed online, instore or by telephone.

• The item I want is out of stock, when will it be back in?

  We aim to replenish out of stock items within 2-3 weeks, however, this timescale may be extended depending on the product and supply. As soon as replenishment stock is received our website and systems will be updated accordingly to reflect this. You can check stock for deliveries and in store collection at any time, by viewing the product and line and checking available against your chosen store.

  Alternatively, check out our recommended products as they may suit your requirements.

• How do I add my promotional voucher or code to my order and how do I know if it has been accepted?

  This can be applied within the checkout process on the ‘Your Basket Page’ please enter the code and then click apply code to proceed. If the code has been accepted you will see that the discount has been applied in your basket, a summary of the promotion will be displayed.

  To add a promotional voucher or code to your order in store or by telephone, please ensure that you provide the customer number detailed on the offer to the member of staff along with the code.

• My Promotion or Voucher code has not been accepted online, what do I do?

  The majority of codes supplied by Redmount are linked directly to your registered account and can only be redeemed when placing an order under the same account to which it has been issued.

  If you are unable to redeem your code within your online account, please contact us with the full details so that we can resolve this for you.

• My order will not submit or I am receiving an error message, what do I do?

  There could be a number of reasons for this, first of all, if you are receiving an error message, please take a screenshot of this and keep a note of your browser and device, as this may be needed. Then clear your basket, fully log out and close the webpage and then delete your Redmount temporary Internet files and Cookies. Then refresh the browser and log back in and try again. If you are still encountering an issue, please contact us.

• When will I receive my order confirmation email?

  Order confirmations are sent shortly after order submission to the registered email address against your account. In addition, a despatch confirmation will be sent for delivery to home orders.

• I've placed an order, why haven't I received my invoice yet?

  If you have registered an email address with Redmount, your invoice for any delivered products to home or to store should be attached to the despatch confirmation email. For orders placed in store, you will receive a receipt at the point of purchase, copy invoices may also be available instore upon request, as instore for support.

  If no email address is registered, the invoice will be sent by post within 14 days to the main address registered on your account – this does not include orders placed instore.

  Please note that if your order has been paid for via the Trade UK account card, the invoice will be sent out separately by Trade UK within 14 days.

Were we able to answer your question? If not please Contact Us.